If you hear no voice on a call, what is the first action you should take?

• A. Reboot the system
• B. Increase the volume
• C. Check the hand set and line connections, ensure the set is properly seated, and test for continuity
• D. Replace the handset

Answer: (C)

When no voice is heard, the first action is to verify the physical connections and seating of the handset and to test for continuity. In a sound-powered Navy phone, there’s no external power to drive the voice circuit, so silence almost always means the circuit isn’t complete. A loose or poorly seated handset plug or a damaged line can break the circuit entirely, producing no audio. By ensuring the set is fully seated in its jack, inspecting the connectors for damage, and testing continuity, you quickly determine whether the problem is a simple connection issue that you can fix right away. If continuity is good but there’s still no voice, the fault is likely on the other end or in equipment elsewhere; if continuity is bad, the fault lies in the handset or the line and should be repaired or replaced as needed. Rebooting isn’t applicable to this passive system, and replacing the handset isn’t the first step since the issue is more likely a loose connection or broken circuit.